Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@sherriva.com. Please note that returns will need to be sent to the following address: 1377 Scarboro Rd, Schaumburg, IL 60193, USA

If your return is accepted, we’ll send you instructions on how and where to send your package. For defective, damaged, wrong-item, or missing-parts cases, we’ll also provide a prepaid return shipping label — see “Return Shipping Costs” below. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@sherriva.com. 

Return Shipping Costs

  • Non-defective returns (change of mind / no longer needed / ordered by mistake): Customers are responsible for the return shipping cost. Original shipping fees (if any) are non-refundable. For returns due to buyer’s remorse, the customer is responsible for return shipping costs. If the original order qualified for free shipping, the actual outbound shipping cost incurred by us may be deducted from the refund.
  • Defective / damaged items, wrong item sent, missing parts: We will cover the return shipping cost and provide a prepaid return shipping label (or an equivalent return method arranged by our team). Please contact us within 7 days of delivery and include your order number and photos/videos so we can assist quickly.

Important Notes

  • Please do not return items without contacting us first. Unauthorized returns may be refused.
  • Items must be returned with all original accessories and packaging (if applicable).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sherriva.com.

1-Year Warranty

We stand behind the quality of our products and offer a 1-year warranty from the date of purchase. This warranty covers any manufacturing defects or issues arising from intended use.

Please note that this warranty does not cover damages caused by the consumer. This includes, but is not limited to:

  • Accidental damage, drops, or misuse
  • Improper care or unauthorized modifications
  • Normal wear and tear

If you believe your item has a manufacturing defect covered by this warranty, please contact us at support@sherriva.com with your proof of purchase and photos or a video detailing the issue. We will evaluate the claim and, if approved, arrange for a replacement or repair.

For clarity, this warranty does not exclude, limit, or modify any rights that cannot be excluded, limited, or modified under applicable law.