Frequently Asked Questions

1. The receiver (RX) will display the appropriate resolution for the connected TV (or monitor) (the output specification is up to 1080p, i.e., if the TV is only 720p, it will only display 720, and if the TV is 4K, it will only display up to 1080).

2.When you are using youtube, if you set 720p on your phone, then the highest quality of the TV output will only be 720p, so you need to set the appropriate display Settings on your phone in advance.

Most portable screens are small in size and have relatively low resolutions, which can cause a decrease in picture quality. 

 Please ensure that the connected display screen has built-in speakers for audio output, otherwise there will be no sound.
The user can try connecting the RX receiver's HDMI output to a TV using an HDMI cable to check if there is audio output. Most portable displays do not have built-in speakers, so they will not produce sound.
Since portable screens usually only have a mini-HDMI port, if the screen does have built-in speakers, make sure that the HDMI adapter being used supports both video and audio conversion. If the adapter only supports video conversion, there will be no audio output. 

1.The receiver (RX) will display "No signal..." only in one case: when the signal source (phone) does not support video output via the Type-C port (i.e., it does not support Alt-mode).

2. Please first test with a laptop (or phone) that supports video output to ensure that our product is functioning correctly and providing stable output.

After the transmitter has been connected go to System Settings >> Displays. Then select Mirror.

 To resolve the issue you’re experiencing, please follow the steps below:
       1.        Make sure the receiver (RX) is connected to a TV with a 1080p resolution and that the USB power supply is sufficient (we recommend trying an external power adapter for the RX).
       2.        Ensure your iPhone has enough battery power to supply the transmitter (TX). It is recommended that your phone have more than 50% battery or try using an external power source for the TX.
       3.        Ensure that your iPhone’s iOS is updated to the latest version.

If all of the above are confirmed, please have a friend or family member try using a different phone and test again.